Shipping policy

Voici la traduction de votre Politique d'Expédition (Shipping Policy) en anglais. J'ai utilisé une mise en page claire avec des tableaux pour garantir une lisibilité optimale sur mobile et ordinateur, tout en respectant scrupuleusement vos conditions juridiques (notamment le DDP et les frais de colis non réclamés).

I. Geographical Coverage and Preparation

All our products are shipped from our European warehouses.

  • Preparation and Processing Time: Products are shipped within 1 to 3 business days after receipt of payment. Payment validity and item quality are systematically verified before shipment.

  • Shipping Partners: We work with world leaders to guarantee speed and security of delivery: UPS, DHL, FedEx.

II. Specific Conditions by Zone

🇪🇺 A. European Union (EU)

Delivery Method Price Preparation Time Estimated Transit Time Estimated Total Time
Standard Free of charge 1 to 3 business days 3 to 5 business days 4 to 8 business days
Express €19.90 1 to 3 business days 1 to 3 business days 2 to 6 business days

🇺🇸🇨🇦 B. United States and Canada (DDP)

For these markets, we apply the DDP (Delivered Duty Paid) principle for total transparency.

  • Guaranteed Final Price: The prices displayed on our site for the USA and Canada already include all customs duties, import taxes, and administrative fees.

Delivery Method Price Preparation Time Estimated Transit Estimated Total DDP Included?
Standard Free of charge 1-3 bus. days 5-7 bus. days 6-10 bus. days YES (Integrated in price)
Express €24.95 1-3 bus. days 3-5 bus. days 4-8 bus. days YES (Integrated in price)

III. General Provisions and Risk Management

Insurance and Protection

  • All packages are insured only against loss during transit.

  • If a package is declared lost by the carrier, Hollys Men will file a claim with the shipping provider. Upon approval of the claim, we will reship the order at no additional cost or issue a refund.

  • Insurance does not cover damage to goods, transport delays, or other circumstances beyond our control.

Non-Delivery Issues

In the unlikely event that a product has not been delivered 10 business days after the order confirmation date, please send an email to contact@hollysmen.com with the subject "Non-delivery", specifying the order number. Hollys Men will contact the customer within 2-3 business days to resolve the issue or provide explanations regarding the non-delivery.

Unclaimed Packages and Associated Fees

If a package is unclaimed or returned due to an inaccurate or incomplete address:

  • The buyer is responsible for all return costs as well as any customs fees.

  • A flat fee of €45 is charged for unclaimed packages.

  • If the actual return costs or customs fees charged to Hollys Men exceed this flat fee, Hollys Men reserves the right to charge the difference to the buyer. These fees will be invoiced separately, and the refund of the initial order will only be made after full payment of these fees.

Exceptional Circumstances

Please note that delivery times and delivery capacity may be affected by force majeure, including natural disasters, armed conflicts, strikes, pandemics, government restrictions, or any other circumstance beyond our control. In such cases, Hollys Men reserves the right to suspend or cancel the delivery.

Inaccurate or Incomplete Shipping Address

The same provisions apply in cases where a package is returned due to incorrect or incomplete shipping information provided by the buyer, including, but not limited to, errors in the recipient's name or address.